Guelph

Kitchener
(Frederick St.)

Kitchener
(Greenbrook Dr.)

Simcoe

Waterloo

Dedicated Patient Care Coordinator Wanted for Our Close-knit Team

Grow Your Professional Career at Arnold Hearing Centres

Are you passionate about making a difference in the world of hearing care? Welcome to Arnold Hearing Centres, where your career is about more than just work. In our brand-new, state-of-the-art office, you'll find more than just advanced equipment; you'll discover a close-knit and enthusiastic team that values collaboration and community, creating a bond that feels like family. As part of our team, you'll enjoy competitive compensation, clear career progression, annual family getaways, comprehensive health and dental benefits, and so much more.

But what sets us apart is our unwavering commitment to driving industry change and improving the lives of hundreds through better hearing. As a Patient Care Coordinator, you won't just find professional growth here; you'll have a vital role in making a substantial difference in the lives of our patients.

We're excited to announce the opening of our cutting-edge location in Elmira, and we're looking for someone like you to be an integral part of this next chapter. If you're ready to join a dedicated team of professionals on an exciting journey towards improved hearing and to be part of fulfilling our mission of delivering top-notch hearing health care, then Arnold Hearing Centres is the place for you!

Discover Our Story

Welcome to Arnold Hearing Centres – an esteemed, award-winning hearing clinic with a rich history as an independent, family-owned business since 1950. Currently, we proudly operate five full-time clinics across Ontario, serving communities in Guelph, Kitchener, Waterloo, and Simcoe. We are thrilled to announce the newest addition to our family in Elmira, marking our sixth location.

At Arnold Hearing Centres, our mission is crystal clear – to provide our patients with the highest quality of complete hearing health care. We are dedicated to ensuring our patients' satisfaction and delight throughout their journey to better hearing. Superior customer service is the cornerstone of our commitment, and we pledge to go above and beyond to exceed their expectations. Join us in our pursuit of excellence in hearing care!

To learn more about us, visit our careers page: https://arnoldhearing.ca/careers/

Your Story

In your role as the initial touchpoint for our patients, it is imperative that you possess a cheerful and self-assured demeanour. We're on the lookout for an individual who is not only courteous and empathetic but also possesses exceptional communication skills. As you welcome every visitor into the office with a friendly face and serve as the engaging, upbeat voice they hear over the phone, your organizational skills and ability to juggle multiple tasks will be put to the test. We pride ourselves on our positive team dynamic and are eager to find someone who can truly thrive within such an environment.

Your Power Skill Set

• Required: High School Diploma. Preference will be given to those with a degree or diploma in a related field.
• Beneficial: Prior experience in customer service.
• Desired Skills: Organization, detail-orientation, and capacity to handle multiple tasks in a fast-paced setting.
• Communication Skills: Must possess strong written and oral communication abilities.
• Problem-Solving: Proficiency in problem-solving is essential.
• Experience: Familiarity with Microsoft Office software.
• Assets: Experience in electronic office management systems.
• Preferred: Knowledge of point-of-sale systems and financial tracking.

Your Role in Our Adventure

• Customer Service – As the initial point of contact you will be the first to develop relationships with our patients and you will help them to see the value of our team by providing them with the most professional assistance. You will be responsible for scheduling and confirming appointments by phone and email, greeting clients as they come into the office, answering client questions, and directing them to the appropriate person to solve any problems.
• Appointments – Using our office management software you will manage all appointments and ensure that the hearing practitioners’ schedules are organized appropriately. You will be able to manage adjustments to schedules when changes must be made. You will be responsible for following up with any social media leads as well as regular follow-ups and booking of new appointments.
• Clinic Cleanliness – You will be responsible for making sure that the main reception and waiting area is always kept tidy and you will sanitize all high-touch surfaces and seating regularly.
• Clinic Supplies – You will oversee the monitoring and management of essential office and clinic supplies, placing orders as needed.
• Administrative Support – You will help the hearing practitioners by creating client files, organizing files for appointments as well as assisting with shipping and receiving as necessary.
• Accounting and Financial Duties – You will manage the processing of all sales, entering them into the office management system, and track the balances of all aged receivables and third-party insurance payments. Your responsibilities will also include handling daily banking duties with point-of-sale machines, regular reporting for bank deposits as needed, and overseeing submissions and tracking of third-party insurance claims.

How We Say Thanks

• State-of-the-Art Workplace: Operate from our brand-new location in Elmira, which is situated in a bustling plaza, adjacent to a Starbucks, and fully furnished with modern equipment and computers.
• Attractive Compensation Package: We provide an initial salary of $40,000, complemented by a quarterly incentive program and opportunities for salary increases.
• Career Growth Opportunities: Experience clear and well-defined career progression within Arnold Hearing Centres, with possibilities for salary increases and promotions.
• Annual Team Getaways: Indulge in yearly retreats designed for relaxation and fun, where work-related obligations are non-existent. Past trips have included destinations like Blue Mountain and Niagara Falls.
• Community Engagement: Participate in charitable events and have the opportunity to give back to the community.
• Extra Holiday Time Off: Enjoy additional, free time off granted between Christmas and New Year's Day.
• Health and Dental Benefits: Receive comprehensive health and dental benefits for enhanced well-being.
• Flexible Time Off: In addition to your paid vacation time, you'll get the benefit of 4 days of flex time to use for sick days, appointments, or other personal needs.
• Dynamic Team Environment: Work with what we believe is one of the best teams in the hearing industry, fostering a supportive and collaborative work environment.

Could you be the Patient Care Coordinator we're looking for?

Ready for a fun and fulfilling adventure at Arnold Hearing Centres? We're seeking a Patient Care Coordinator who shares our passion for patient care. This isn't just another job – it's a chance to grow, learn, and become part of our dynamic team. We can't wait to possibly welcome a new superstar to our crew. Excited? So are we!

Apply now, or email you cover letter and resume to [email protected]  and let's explore this fantastic opportunity together.

Dedicated to Better Hearing: Your Opportunity as a Lead Audiologist or Hearing Instrument Specialist

Experience Professional Growth and Success at Arnold Hearing Centres

At Arnold Hearing Centres, stepping into our brand-new office means more than just accessing state-of-the-art equipment; it signifies becoming part of a close-knit and enthusiastic team that cherishes strong values, creating a bond reminiscent of family. As part of the Arnold team, you benefit from such perks as attractive compensation packages, clear and well-defined career progression paths, annual team getaways for you and your family, and comprehensive health and dental benefits, plus much more.

But most importantly, you'll be part of a team that is going places, committed to driving industry change, and you will be key to helping hundreds of people achieve better hearing.

The position offers not just professional growth but an opportunity to make a substantial difference in the lives of others.

Ready for Your Next Challenge? Here’s What Awaits!

This senior-level position in audiology and hearing healthcare offers the exciting opportunity to oversee clinical operations at the Elmira location. The Lead Clinician will ensure top-notch patient care, provide expert treatments, collaborate on innovative protocol development, and work together with other Lead Clinicians. Plus, mentoring bright students and interns, and staying on the cutting edge of audiology advancements through continuous professional development, adds to the dynamic and rewarding nature of this vital role.

Who You'll Join in Making a Difference

Come work alongside some of Ontario's top hearing professionals at Arnold Hearing Centres. We're an award-winning, family-owned clinic that's been helping thousands of families hear all the many sounds of life since 1950. We're fiercely independent and passionate about improving hearing.

You'll find us across Southwestern Ontario, with five clinics already running full steam in Guelph, Kitchener, Waterloo, and Simcoe. But the excitement doesn't stop there! We're about to make some noise with the opening of our cutting-edge clinic in the up-and-coming town of Elmira. Can't wait to show you what we've got in store!

To learn more about us, visit our careers page: https://arnoldhearing.ca/careers/

Your Must-Haves

• Audiology or Hearing Instrument Specialist Diploma from an AHIP or CASLPO approved institution in Canada
• Member in good standing with AHIP or CASLPO
• Registered Authorizer with ADP
• Cerumen Management Certification
• Access to a vehicle, or having your own, for outreach and remote appointments.

Skills That Make You Shine

• Demonstrate audiology expertise, including hearing assessment techniques, diagnoses, and treatments.
• Showcase deep knowledge in fitting and programming various hearing aid models and technologies.
• Exhibit proficiency in cerumen management and understanding when further medical consultation is needed.
• Proven strong communication and patient relationship-building skills in managing hearing loss.
• Employ organizational skills in managing patient records, inventory, and clinic operations.
• Display commitment to continuous learning, staying updated on audiology and hearing aid technology advancements.
• Demonstrate problem-solving abilities in tackling complex patient cases and providing solutions.
• Show dedication to professional growth and knowledge of industry best practices.
• Handle third-party dealings with ADP, VAC, WSIB, and ODSP for hearing aid reimbursement processes.
• Display knowledge of software systems like Clinic Management Software, Microsoft Office, NOAH, and hearing aid manufacturer's fitting software.

Opportunities for Impact

• Clinical Expertise: Lead in performing comprehensive hearing assessments, diagnosing disorders, fitting hearing aids, managing cerumen, and keeping updated with the latest in audiology.
• Quality Assurance: Ensure compliance with our quality standards and industry regulations, monitor patient satisfaction, and implement improvements as needed.
• Collaboration & Communication: Liaise with other healthcare professionals for comprehensive patient care, and educate and support patients and their families throughout treatment.
• Administrative Tasks: Accurately maintain patient health records, document assessments, treatment plans, progress notes, and relevant communications.
• Professional Development: Stay current with audiology advancements through continued learning activities like conferences and workshops.
• Staff Training & Development: Support new team members' integration into the clinic and assist with their professional development.
• Marketing & Community Outreach: Collaborate with the leadership team to enhance the promotion of the clinic's services, raise awareness within the community, and engage in both outreach events and remote appointments.

Why You'll Really Want to Work Here

• Rewarding compensation: Your compensation package at our organization will be highly competitive, starting with a salary ranging from $55,000 to $100,000, determined by your education and experience. In addition to this, you will be part of our commission program, qualify for quarterly incentives, and enjoy opportunities for regular salary growth.
• Premium workspace: Enjoy our brand-new Elmira location, strategically located in a bustling plaza next to Starbucks, featuring modern equipment, computers, and furniture.
• Career advancement: You will find a well-defined and organized career path at Arnold Hearing Centres, coupled with frequent opportunities for salary increases and promotions.
• Paid membership dues: Benefit from paid annual membership dues for AHIP/CASLPO.
• Professional development: You will be given paid registration along with time off to participate in your annual AHIP/CAA conference.
• Family-friendly retreats: Experience our annual team getaways with your family to destinations designed for relaxation and enjoyment, without any work-related duties.
• Community participation: Engage in various charitable events to contribute back to the community.
• Extended holiday break: Enjoy additional, complimentary time off between Christmas and New Year's Day.
• Flexible leave: Along with paid vacation, benefit from 4 flex days to be used for sick days, appointments, or other personal matters.
• Health coverage: Comprehensive health and dental benefits for optimal well-being.
• Great team: Join our team of esteemed clinicians, renowned for fostering a supportive and collaborative work environment in the hearing industry.

Excited About the Opportunity? We’re Excited to Meet You!

At Arnold Hearing Centres, we're all about enriching lives through better hearing, and we're excited about adding a passionate trailblazer, like you, to our team.

Ready to make a real difference? Apply now or email your cover letter and resume to [email protected] and let's change lives together.

Thanks in advance for considering us. Your interest truly means a lot.

Welcome to the next exciting phase of your career!

As a local, family-owned business, your vote means a lot to us.

Thank you!

Cast your vote until September 19th 2022