Murielle Poulin

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Hearing Care Coordinator

Murielle’s roots are traced back to Corbeil, Ontario, where her younger days were spent in the countryside, growing up on a farm. Soon after, she moved to North Bay and attended many French schools, including high school.

As a patient care coordinator, her day-to-day role at work involves making phone calls, arranging appointments, and reminding patients about their upcoming visits. She also contacts patients to make appointments for their 3-to-4-week check-ups.

While there are many aspects of the role that challenge Murielle, the best part about her day is interacting with the patients, whether it’s by phone or an office visit. Equally, she wouldn’t be able to do her role without the supportive team at Arnold Hearing Centres.

Due to the nature of her role, she gets the opportunity to experience some life-changing moments.

In one instance, she had a patient that was an elderly woman who was legally blind, wore two hearing aids, and was super independent. As the years went on, she became frail and required her daughter to attend visits.

At her cleaning appointment, she needed several parts for her hearing aid, however, we were currently out of stock. Murielle, out of generosity, donated hers to the old lady without causing a fuss.

Years later, she told her daughter how thoughtful it was that she had done that. It was a complete surprise to Murielle, as she wasn’t aware that the old lady knew she had done this. A few weeks later, she passed away. This interaction has stuck with Murielle forever and is a true representation of her gentle nature.

Outside of the clinic, Murielle loves to bake, cook, and share her dishes with friends. It’s her way of relieving stress!

If you could have dinner with anyone, who would it be?
My mom. She's been gone 35 years.
What is your favourite movie?
Billy Jack
What is your favourite meal?
Dessert
If you could travel anywhere in the world, where would you go?
Greece
If your colleagues could choose one word to describe you, what would it be?
Loyal
Murielle Poulin, Hearing Care Coordinator at Arnold Hearing Centres

Schedule a Hearing Test

Getting the right device to meet your unique hearing needs is a critical element in better hearing. The best way to know which device is best for you is through a professional hearing assessment.

If you or a loved one believe it might be time to take advantage of today’s advanced hearing aid technology, complete and submit the form below for a friendly no-obligation conversation to answer your questions and offer our help.

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Patient Stories

Larry Martin - Arnold Hearing Centres success story

All of the audiologists I've had at Arnold have been really good at customer service. It may be in part because there has been so much improvement in technology, but my most recent audiologist was simply extraordinary

- Larry Martin

Donna U, - Arnold Hearing Centres success story

The professional staff are there for you and are willing to answer any questions and to work with you to make the most of your ability.

- Donna U.

Natalie Carruthers - Arnold Hearing Centres success story

Arnold will take care of you the moment you step through the doors. They're knowledgeable and patient – you will become one of the family.

- Natalie Carruthers

 Shelly Resendes - Arnold Hearing Centres success story

Finally feels like I have my life back

- Shelly Resendes

Frank Fazekas - Arnold Hearing Centres success story

Go get it checked out. I did.

- Frank Fazekas

Your Hearing Health
Resources

Guelph

226-917-2838

Kitchener (Frederick St.)

226-779-0863

Kitchener (Greenbrook Dr.)

226-640-3295

Simcoe

877-929-9379

Waterloo

226-894-1644

Patient Care Coordinator Required to Join Winning Team

Arnold Hearing Centres is in search of a Patient Care Coordinator to join our amazing team. It’s an opportunity to be part of a nationally respected team of passionate people who have built a stellar reputation as the most caring, trustworthy, and experienced hearing care experts in Ontario.

We’re now seeking someone that wants to join our work family, show us the commitment that we’ll show them and be part of shaping our future, as one of our patient care coordinators.

To join our team, we care much more about you, your personality, and your career ambitions. From our experience, a great patient care coordinator cares more about people than anything else, they feel a duty to help others, and they’re often willing to go far beyond normal expectations to delight their patients.

If this is how your co-workers and friends would describe you, we’d like to meet you:

  • Positive attitude, always a pleasure to be around, great sense of humor
  • Friendly, warm, a people person – and comes across the very first time you meet someone, even on the telephone
  • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile
  • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments
  • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
  • Owns it: accepts responsibility, credits others for successes and accepts responsibility for failures. Always finds a constructive way to solve a problem
  • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve
  • Reliable, dependable, doesn’t just arrive on time: often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done

These statements also describe the people you’ll be working with in our office. It’s the kind of culture we’ve developed, and we’re absolutely committed to maintaining that culture. The person we hire has to be a great fit, and we’re prepared to wait until the perfect match comes along.

This isn’t just a job: it’s a commitment to a team, serving a real purpose, helping people stay connected with their loved ones and enjoy life.

If that appeals to you, and the above description made you say “Hey! That’s me!”, then we’d love to talk. We want to see your resume, so send that along! We are so excited to find the right fit for this position!
Job Type: Full-time, 8-5, M-F, Competitive base salary (depending on experience) plus Commissions/Bonuses, Benefits including 401k available, paid holidays off, PTO included

Experience required in the following areas:

  • Excellent customer service experience is essential!
  • Insurance verification experience is beneficial
Audiologist Required to Join Winning Team

Arnold Hearing Centres is in search of a dispensing audiologist to join our amazing team. It’s an opportunity to be part of a nationally respected team of passionate people who have built a stellar reputation as the most caring, trustworthy, and experienced hearing care experts in Ontario.

We’re now seeking someone that wants to join our work family, show us the commitment that we’ll show them and be part of shaping our future, as one of our audiologists.

To join our team, we care much more about you, your personality, and your career ambitions. From our experience, a great audiologist cares more about people than anything else, they feel a duty to help others, and they’re often willing to go far beyond normal expectations to delight their patients.

If this is how your co-workers and friends would describe you, we’d like to meet you:

  • Positive attitude, always a pleasure to be around, great sense of humor
  • Friendly, warm, a people person – and comes across the very first time you meet someone, even on the telephone
  • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile
  • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments
  • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
  • Owns it: accepts responsibility, credits others for successes and accepts responsibility for failures. Always finds a constructive way to solve a problem
  • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve
  • Reliable, dependable, doesn’t just arrive on time: often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done

These statements also describe the people you’ll be working with in our office. It’s the kind of culture we’ve developed, and we’re absolutely committed to maintaining that culture. The person we hire has to be a great fit, and we’re prepared to wait until the perfect match comes along.

This isn’t just a job: it’s a commitment to a team, serving a real purpose, helping people stay connected with their loved ones and enjoy life.

If that appeals to you, and the above description made you say “Hey! That’s me!”, then we’d love to talk. We want to see your resume, so send that along! We are so excited to find the right fit for this position!

Job Type: Full-time, 8-5, M-F, Competitive base salary (depending on experience) plus Commissions/Bonuses, Benefits including 401k available, paid holidays off, PTO included

Experience required in the following areas:

  • Diagnostic testing
  • Multi-manufacturer hearing aid experience – fitting, programming, Lyric experience a plus
  • Cerumen management
  • Excellent customer service experience is essential!