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Murielle Poulin
Home/ Murielle Poulin
Hearing Care Coordinator
Murielle’s roots are traced back to Corbeil, Ontario, where her younger days were spent in the countryside, growing up on a farm. Soon after, she moved to North Bay and attended many French schools, including high school.
As a patient care coordinator, her day-to-day role at work involves making phone calls, arranging appointments, and reminding patients about their upcoming visits. She also contacts patients to make appointments for their 3-to-4-week check-ups.
While there are many aspects of the role that challenge Murielle, the best part about her day is interacting with the patients, whether it’s by phone or an office visit. Equally, she wouldn’t be able to do her role without the supportive team at Arnold Hearing Centres.
Due to the nature of her role, she gets the opportunity to experience some life-changing moments.
In one instance, she had a patient that was an elderly woman who was legally blind, wore two hearing aids, and was super independent. As the years went on, she became frail and required her daughter to attend visits.
At her cleaning appointment, she needed several parts for her hearing aid, however, we were currently out of stock. Murielle, out of generosity, donated hers to the old lady without causing a fuss.
Years later, she told her daughter how thoughtful it was that she had done that. It was a complete surprise to Murielle, as she wasn’t aware that the old lady knew she had done this. A few weeks later, she passed away. This interaction has stuck with Murielle forever and is a true representation of her gentle nature.
Outside of the clinic, Murielle loves to bake, cook, and share her dishes with friends. It’s her way of relieving stress!
If you could have dinner with anyone, who would it be?
My mom. She's been gone 35 years.
What is your favourite movie?
Billy Jack
What is your favourite meal?
Dessert
If you could travel anywhere in the world, where would you go?
Greece
If your colleagues could choose one word to describe you, what would it be?
Loyal
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Patient Stories
All of the audiologists I've had at Arnold have been really good at customer service. It may be in part because there has been so much improvement in technology, but my most recent audiologist was simply extraordinary
- Larry Martin
The professional staff are there for you and are willing to answer any questions and to work with you to make the most of your ability.
- Donna U.
Arnold will take care of you the moment you step through the doors. They're knowledgeable and patient – you will become one of the family.
- Natalie Carruthers
Finally feels like I have my life back
- Shelly Resendes
Go get it checked out. I did.
- Frank Fazekas
Your Hearing Health
Resources
Hearing Aids and Memory: Can One Affect the Other?
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The Surprising Link Between Hearing Loss and Common Chronic Conditions
Hearing loss may seem like an isolated health concern. However, an expanding body of research illustrates its deep connections...
