Hearing Health Stories

Home / Hearing Health Stories

Larry Martin's hearing care story with Arnold Hearing Centres

*****

“Go! Don’t wait! Do it now!”
– Larry Martin

Due to the nature of Larry’s role, communication is at the forefront of his priorities, as he spends much of his time understanding concerns and listening to questions.

His main concern was being put in a position where he is unable to hear others, which would cut his effectiveness and potentially make him give up what he loves doing – training managers.

On top of his fears and misconceptions about hearing aids, another worry was what if hearing technology didn’t work for him.

While it was a huge first step approaching Arnold Hearing Centres, it was one that changed Larry’s life significantly. First impressions wise, he thought the whole team was very “professional, friendly, and all the staff exude professionalism.”

Larry adds, “All of the audiologists I’ve had at Arnold have been really good at customer service. It may be in part because there has been so much improvement in technology, but my most recent audiologist was simply extraordinary.

“She was patient, competent, and really good at answering technical questions, without technical jargon. When finished, my hearing was so much improved that it was unbelievable.”

While Larry is still new to hearing aids, he couldn’t imagine life without them, as they have “changed everything.”

Larry describes his new set of hearing aids as “extraordinary” and he has no difficulty hearing others.

Since then, he received earbuds that are personalized to his ears and is hearing things that he hasn’t heard in years. From “the bell indicating the refrigerator door is open, to the turn signal in my car, to hugely increased enjoyment for the music I listen to.”

Larry encourages others in his position to “Go! Don’t wait! Do it now!”

Donna U. hearing care story with Arnold Hearing Centres

*****

“The professional staff are there for you and are willing to answer any questions and to work with you to make the most of your ability.”
– Donna U.

Over the years, Donna found that she was struggling more and more to hear her loved ones around her. Her family were even becoming more frustrated by constantly having to ask others to repeat themselves over and over.

One day, she worked with someone who wore hearing aids and they got talking about hearing technology and they recommended Arnold Hearing Centres.

A hearing test later, they confirmed that Donna had a hearing loss and said hearing aids could help, which she describes was a “bit of a shock.”

Initially worried, she was concerned that she would miss hearing things and get left out.

Luckily, she has a supportive network around her, where “friends, family, co-workers, etc. are more than willing to help and support.”

Donna describes that the experience was a learning curve, which the “Arnold staff and the Canadian Hearing Society provided lots of guidance and tools.”

As a hearing aid wearer for over 16 years, she has found that people often don’t realize she wears them. Donna has particularly found that “technology has improved immensely over the 16 years,” but she often has to accept that she has a hearing impairment, so she will experience some isolation from time to time.

Shelly Resendes hearing care story with Arnold Hearing Centres

*****

“Finally feels like I have my life back”
– Shelly Resendes

Shelly’s hearing loss began to infiltrate into all aspects of her life. Eventually, she became sad that she was unable to communicate with people and was desperate for help.

At this point, she had no fears or worries about hearing aid technology – just excitement over what the future holds.

As soon as she walked into the clinic, she noticed how “friendly and helpful” the whole team was and describes how it “finally feels like I have my life back.”

Shelly highly recommends Arnold Hearing Centres and rates them 10/10.

Natalie Carruthers hearing care story with Arnold Hearing Centres

*****

“Arnold will take care of you the moment you step through the doors. They’re knowledgeable and patient – you will become one of the family.”
– Natalie Carruthers

Diagnosed with a hearing loss at 3 years old, Natalie has become accustomed to wearing hearing technology and now views them as an “extension” of her body.

Over the years, Arnold Hearing Centres has been her go-to provider, as they have “always provided wonderful service throughout my 40 years of being with the clinic.”

Hearing aids have impacted her life in many ways and without them she would be “isolated, stressed, and would miss opportunities to live my life to the fullest.”

She encourages others to take the first step, adding, “Arnold will take care of you the moment you step through the doors. They’re knowledgeable and patient – you will become one of the family.”

Suzie Weaver's hearing care story with Arnold Hearing Centres

*****

“They are absolutely lovely & completely professional.”
– Susie Weaver

While hearing loss can often be disguised for up to 10 years, it wasn’t long until Susie’s frustrations got the better of her and she started getting irritated with family members.

In particular, she found it frustrating when her parents phoned into school and “mumbled” on the phone. To Susie’s surprise, she eventually realized it was her hearing.

She was a little anxious on her first visit, as she wasn’t familiar with the staff, but she was soon welcomed by the whole team who made her feel comfortable and safe.

Susie adds, “They are absolutely lovely & completely professional.”

Looking into her hearing was the next step, however, it uncovered a surprise. At first, Susie was told by another provider that “tinnitus was permanent and hearing aids wouldn’t help me.”

But when they put her hearing aids in, it was like her ears “woke up!”

Susie describes, “I was shocked at the improvement. I didn’t know what to expect. I was so happy. And yes, I even cried a little at that appointment because I was so happy. And grateful.”

It took a while for Susie to adjust to her new hearing and she was shocked at the difference it made, as she could now hear her husband clearly.

Susie encourages others to visit Arnold Hearing Centres, adding, “I would highly recommend Arnold Hearing. In fact, I have.”

Alex Kanarek's hearing care story with Arnold Hearing Centres

*****

“They will help you with care and understanding.”
– Alex Kanarek

Partially deaf since he was 6 years old, Alex used his first hearing aid when he was in his 20s. Now, at age 91, he wouldn’t visit anywhere other than Arnold Hearing Centres.

Initially, he was recommended Arnold by his previous audiologist in Uxbridge, who spoke highly of them. Overall, he found the clinic very “well organized and welcoming,” which made a huge difference to how comfortable he felt.

For Alex, hearing aids are a part of his daily armour and he “cannot manage without my aid.”

Alex rates his experience with Arnold Hearing Centres as 10/10.

Frank Fazekas' hearing care story with Arnold Hearing Centres

*****

“Go get it checked out. I did.”
– Frank Fazekas

During most conversations, Frank found himself constantly saying “What?” and he knew it was time to do something about his hearing loss.

When he visited Arnold Hearing Centres, he was shocked at the professionalism and attentiveness of all the staff.

Since having his hearing aids fitted, he no longer has to ask others to repeat themselves or guess what they are saying.

Frank has one message to others, “Go get it checked out. I did.”

He rates his experience with Arnold Hearing Centres as 10/10.

Jill Baker's hearing care story with Arnold Hearing Centres

*****

“I can go out with confidence knowing that I can carry on a conversation and not answer incorrectly.”
– Jill Baker

Jill became frustrated over not hearing her friends, especially in conversations. While she could only disguise her hearing loss for so long, she knew that visiting an audiologist was the next step.

Naturally, she had fears about how hearing aids would look and was concerned about the “background noise of hearing aids and not tolerating them.”

When the time came for visiting Arnold Hearing Centres, her first impressions were “friendly, laid back, professional staff.”

After having her hearing aids fitted, her life has “improved greatly” now that she can hear.

Jill says, “I can go out with confidence knowing that I can carry on a conversation and not answer incorrectly.”

She encourages others to take the first step, adding, “Go. There is no pressure. They will answer all your questions and concerns.”

Jill rates her experience as 10/10.

*****

“They will explain everything to you and make you feel comfortable.”
– Tom Peterson

While Tom struggles to remember the first time he recognized he had a hearing loss, he knew most of his life that he couldn’t hear like others.

Any fears or misconceptions he had about hearing aids were immediately gone after he met the “honest and caring” team at Arnold Hearing Centres.

Hearing aids have allowed him to now participate in conversations and he encourages anyone else in his position to seek help, adding, “They will explain everything to you and make you feel comfortable.”

*****

“Go and get tested by a great place.”
– Audrey Morton

Audrey had no issue visiting Arnold Hearing Centres, as she’d heard of their name and how professional they were in treating her mother and husband.

What made her feel immediately welcome was the “family orientated” atmosphere, where everyone takes care of each other.

Audrey encourages others to “Go and get tested by a great place.”

*****

“It was the most thorough hearing test I have ever received.”
– Richard Sculthorpe

It was 2010 when Richard first realized that he had a hearing challenge, however, vanity held him back.

When he first walked into the clinic, any worries he had disappeared, as he immediately noticed how “professional” the whole team is.

Since having his hearing aids fitted, it has “made life more enjoyable,” and he encourages others to visit Arnold Hearing Centres. Richard describes “it was the most thorough hearing test I have ever received.”

He rates his experience with Arnold Hearing Centres as 10/10.

*****

“Very impressed, they were very helpful.”
– Roger Hauser

Roger remembers the moment he first realized he had a hearing loss, as he often “didn’t hear things clearly.”

While it can be intimidating visiting a clinic for the first time, Roger was “very impressed, as they were very helpful.”

The team made him feel completely welcome and educated him on all he needed to know about hearing aids. Since having them fitted, he can “hear better.”

Roger has one message to others in his position, “Go for it, the staff are excellent.”

*****

“I am no longer left guessing what someone is saying either one on one or in a crowd.”
– John Riley

John suffered with a hearing loss for a long time, but eventually it started to take a toll on his mental health, and he found that he was unable to engage in conversations with loved ones.

John says, “I found myself asking others to repeat themselves when others in the same room and distance from the speaker had no problem hearing what was said.

“When watching the TV by myself, other family members said the volume was very loud. Frankly, I was in denial because I did not want to admit I had a hearing problem.”

Like many others, he didn’t know much about hearing technology and was initially concerned about “them being visible to anyone else.”

Luckily, a close friend of his recommended Arnold Hearing Centres, describing how it’s a “first class service.”

It was a no brainer – he must invest in hearing technology to see how it can help him. Since then, his life has changed in many ways and he is “no longer left guessing what someone is saying either one on one or in a crowd.”

Before hearing aids, he used to be reluctant to keep asking others to repeat themselves, so he eventually just guessed at what was said. Inevitably, his guesses were not always correct.

Now, his family appreciates that John can be part of the conversation and he can enjoy the TV volume.

He encourages others to visit Arnold Hearing Centres and rates his experience as 10/10.

*****

“Go see them. They have always gone that extra mile for me and are never too busy to listen to my concerns.”
– Jeff Hoppe

At first, Jeff was reluctant to get hearing aids, believing “it must be a temporary thing, I can’t have hearing loss. I’m too young.”

His biggest worry was “the stigma attached to hearing loss and wearing hearing aids.”

Regularly, he was asking others to repeat themselves, with many often telling him he only hears what he wants to hear.

Now, he wouldn’t be able to go without his hearing aids and has “become dependent on them.”

He says, for instance, “When they are not working, it is a major deal.” Jeff even keeps backup hearing aids for this reason.

Jeff wants others to have this same experience as him, adding, “Go see them. They have always gone that extra mile for me and are never too busy to listen to my concerns.”

*****

“Get going right away, don’t delay.”
– James MacDonald

James first came to terms with his hearing loss when he realized he was constantly asking others to repeat themselves, which became tiring for the people around him.

He was very impressed with the professionalism at Arnold Hearing Centres, as any queries he had were “handled very well.”

While James’ journey to better hearing was easy, he understands that it’s not that simple for others.

He encourages others to not wait too late, adding, “Get going right away, don’t delay.” James rates his experience as 10/10.

*****

“Trust Arnold’s, they’ve been in the business for a long time. Family owned.”
– Jason Bell

Jason has struggled with a hearing loss throughout his whole life and was diagnosed from a young age.

By this point, he was desperate for help and had no worries about visiting Arnold Hearing Centres.

While Jason’s experience was positive, he understands that there are a number of factors that hold someone back from taking the first step.

He adds, “Trust Arnold’s, they been in the business for a long time. Family owned.”

*****

“Very friendly. Don’t hesitate.”
– Charmaine

Charmaine’s first impressions of Arnold Hearing Centres were important to her, as she wanted to make sure she partnered with someone she trusted.

Fortunately, she thought the whole team was “very friendly” and made her feel completely welcome.

Since then, hearing aids have allowed her to “carry on relatively normal” just like others.

Charmaine advises, “Don’t hesitate,” and urges others to take the first step.

*****

“I came to the realization that she was missing out on things with my loved ones.”
– Sonya

After living with hearing loss for many years, Sonya quickly came to the realization that she was “missing out on things with my loved ones.”

Since family is incredibly important to her, she didn’t want to go without hearing for any longer.

However, like many others, she thought 30 years old was “too young to wear hearing aids.”

When the time came to approach Arnold Hearing Centres, she was impressed with the service, as they were “very helpful and gave me time to get used to the idea that I needed them.”

Since having her hearing aids fitted, it’s no lie that her life has changed for the better. They have helped her maintain relationships, and she “would have missed so much in life.”

Sonya encourages others to visit the “thorough and helpful” team, rating them as 9/10

Request A Callback

With so many myths and misconceptions, it can be confusing to know what to do, who to trust, or how to take the first step toward better hearing.

That’s why our expert team is on hand to help

Simply complete the form and one of our highly trusted hearing professionals will call you for a friendly no-obligation conversation to answer any questions that you may have.

Remember, there’s no such thing as a silly question!

Don't want to wait? Then why not call us at your nearest office

Request A Callback

Your Name*
This field is for validation purposes and should be left unchanged.

Your Hearing Health
Resources

Guelph

226-917-2838

Kitchener (Frederick St.)

226-779-0863

Kitchener (Greenbrook Dr.)

226-640-3295

Simcoe

877-929-9379

Waterloo

226-894-1644

Patient Care Coordinator Required to Join Winning Team

Arnold Hearing Centres is in search of a Patient Care Coordinator to join our amazing team. It’s an opportunity to be part of a nationally respected team of passionate people who have built a stellar reputation as the most caring, trustworthy, and experienced hearing care experts in Ontario.

We’re now seeking someone that wants to join our work family, show us the commitment that we’ll show them and be part of shaping our future, as one of our patient care coordinators.

To join our team, we care much more about you, your personality, and your career ambitions. From our experience, a great patient care coordinator cares more about people than anything else, they feel a duty to help others, and they’re often willing to go far beyond normal expectations to delight their patients.

If this is how your co-workers and friends would describe you, we’d like to meet you:

  • Positive attitude, always a pleasure to be around, great sense of humor
  • Friendly, warm, a people person – and comes across the very first time you meet someone, even on the telephone
  • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile
  • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments
  • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
  • Owns it: accepts responsibility, credits others for successes and accepts responsibility for failures. Always finds a constructive way to solve a problem
  • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve
  • Reliable, dependable, doesn’t just arrive on time: often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done

These statements also describe the people you’ll be working with in our office. It’s the kind of culture we’ve developed, and we’re absolutely committed to maintaining that culture. The person we hire has to be a great fit, and we’re prepared to wait until the perfect match comes along.

This isn’t just a job: it’s a commitment to a team, serving a real purpose, helping people stay connected with their loved ones and enjoy life.

If that appeals to you, and the above description made you say “Hey! That’s me!”, then we’d love to talk. We want to see your resume, so send that along! We are so excited to find the right fit for this position!
Job Type: Full-time, 8-5, M-F, Competitive base salary (depending on experience) plus Commissions/Bonuses, Benefits including 401k available, paid holidays off, PTO included

Experience required in the following areas:

  • Excellent customer service experience is essential!
  • Insurance verification experience is beneficial
Audiologist Required to Join Winning Team

Arnold Hearing Centres is in search of a dispensing audiologist to join our amazing team. It’s an opportunity to be part of a nationally respected team of passionate people who have built a stellar reputation as the most caring, trustworthy, and experienced hearing care experts in Ontario.

We’re now seeking someone that wants to join our work family, show us the commitment that we’ll show them and be part of shaping our future, as one of our audiologists.

To join our team, we care much more about you, your personality, and your career ambitions. From our experience, a great audiologist cares more about people than anything else, they feel a duty to help others, and they’re often willing to go far beyond normal expectations to delight their patients.

If this is how your co-workers and friends would describe you, we’d like to meet you:

  • Positive attitude, always a pleasure to be around, great sense of humor
  • Friendly, warm, a people person – and comes across the very first time you meet someone, even on the telephone
  • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile
  • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments
  • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
  • Owns it: accepts responsibility, credits others for successes and accepts responsibility for failures. Always finds a constructive way to solve a problem
  • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve
  • Reliable, dependable, doesn’t just arrive on time: often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done

These statements also describe the people you’ll be working with in our office. It’s the kind of culture we’ve developed, and we’re absolutely committed to maintaining that culture. The person we hire has to be a great fit, and we’re prepared to wait until the perfect match comes along.

This isn’t just a job: it’s a commitment to a team, serving a real purpose, helping people stay connected with their loved ones and enjoy life.

If that appeals to you, and the above description made you say “Hey! That’s me!”, then we’d love to talk. We want to see your resume, so send that along! We are so excited to find the right fit for this position!

Job Type: Full-time, 8-5, M-F, Competitive base salary (depending on experience) plus Commissions/Bonuses, Benefits including 401k available, paid holidays off, PTO included

Experience required in the following areas:

  • Diagnostic testing
  • Multi-manufacturer hearing aid experience – fitting, programming, Lyric experience a plus
  • Cerumen management
  • Excellent customer service experience is essential!