The Cost Of Hearing Aids

2021-06-09 | Hearing Aids, Patient Resources

The Cost Of Hearing Aids

You may have noticed that a lot of talk about hearing aid pricing has been coming up in the news lately.

It is both a hot and sensitive topic in the United States and it seems that Canadian media outlets are picking up on it. The problem is these reports are very one-sided and don’t paint the full picture.

What’s In A Dispensing Fee? Is It All Profit?

A dispensing fee is basically a fee per service. When you purchase hearing aids from Arnold Hearing Centres, you’re paying for the hearing aids themselves, plus the services we provide.

Our dispensing fee covers in-office repairs, adjustments, and cleaning for at least three years and up to the entire life of the hearing aid. Our dispensing fee isn’t all profit, it’s our revenue.

It’s the money we make from the sale to put towards staff wages, utilities, marketing, rent, etc. After all of our expenses are paid from that revenue, we are left with a profit or a loss.

What Goes Into The Production Of Hearing Aids?

The parts for a hearing aid may indeed cost very little. However, that doesn’t consider the money the manufacturer spends on research, employees, marketing, equipment, facilities, etc.

All those costs are spread out among how many of that specific hearing aid model the manufacturer can sell. That single hearing aid chip, or platform, will sell less than a million units worldwide.

This means fewer units to spread the expenses across. If hearing aid manufacturers could sell as many hearing aids as Apple sells iPhones (approx. 80 million), then the cost of hearing aids would come down.

It’s also a specialized device that needs to be fit by a professional.

Braces can cost over $6,000, but we don’t look at the fact that it is ‘just metal’. We see that it’s a very customized and specialized piece of equipment that a professional must fit.

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Online Hearing Aids Are Cheaper, Should I Buy Those?

Currently, hearing aids are illegal to sell online in Ontario. However, we know there can be ways around that.

Some consumers don’t understand that hearing aids aren’t something you buy once and they’re perfect, everyone’s hearing is different and hearing aids need to be adjusted, cleaned, repaired, etc.

If you buy a hearing aid online and need an adjustment or repair, you must ship them back to another country. Many companies charge a fee for expedited shipping as well. Online companies offer warranties and service for anywhere from 90 days to a year, where almost all prescription hearing aids are covered for 3 or more years.

When you factor in repair costs, or maybe even replacement, you’re going to start hitting the same costs in years two or three as if you just bought them at a hearing aid clinic.

Most common issues just need a quick cleaning or in-office repair, and therefore there is no downtime shipping them back and forth.

In summary, the price will always be a sensitive issue, but we should never associate a cost to better hearing. In countries that have full funding for hearing aids, their adoption rate is roughly the same as in Ontario.

So, is it cost or is it stigma?

Your Best Next Steps

What matters is that Arnold Hearing Centres is there for you, and we will work with you to make sure we figure out what’s best for you, your hearing, and your budget.

Hearing aids need a personalized touch and we pride ourselves on being there for you every step of the way. Contact us today to speak to any of our experts on how we can improve your hearing health!

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Chris Arnold - Owner & HIS

Growing up in Kitchener, Ontario, Chris went to Durham and George Brown College. As the owner of Arnold Hearing Centres, he manages all locations, as well as handles all the marketing, reporting, meetings, and makes sure that both the staff and patients have a positive experience. Ultimately, there is a lot of pressure on Chris to ensure he delivers results year after year, but he credits the clinic’s success down to the amazing staff that has now become family. Truly, he enjoys working alongside everyone each day.

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    Patient Care Coordinator Required to Join Winning Team

    Arnold Hearing Centres is in search of a Patient Care Coordinator to join our amazing team. It’s an opportunity to be part of a nationally respected team of passionate people who have built a stellar reputation as the most caring, trustworthy, and experienced hearing care experts in Ontario.

    We’re now seeking someone that wants to join our work family, show us the commitment that we’ll show them and be part of shaping our future, as one of our patient care coordinators.

    To join our team, we care much more about you, your personality, and your career ambitions. From our experience, a great patient care coordinator cares more about people than anything else, they feel a duty to help others, and they’re often willing to go far beyond normal expectations to delight their patients.

    If this is how your co-workers and friends would describe you, we’d like to meet you:

    • Positive attitude, always a pleasure to be around, great sense of humor
    • Friendly, warm, a people person – and comes across the very first time you meet someone, even on the telephone
    • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile
    • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments
    • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
    • Owns it: accepts responsibility, credits others for successes and accepts responsibility for failures. Always finds a constructive way to solve a problem
    • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve
    • Reliable, dependable, doesn’t just arrive on time: often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done

    These statements also describe the people you’ll be working with in our office. It’s the kind of culture we’ve developed, and we’re absolutely committed to maintaining that culture. The person we hire has to be a great fit, and we’re prepared to wait until the perfect match comes along.

    This isn’t just a job: it’s a commitment to a team, serving a real purpose, helping people stay connected with their loved ones and enjoy life.

    If that appeals to you, and the above description made you say “Hey! That’s me!”, then we’d love to talk. We want to see your resume, so send that along! We are so excited to find the right fit for this position!
    Job Type: Full-time, 8-5, M-F, Competitive base salary (depending on experience) plus Commissions/Bonuses, Benefits including 401k available, paid holidays off, PTO included

    Experience required in the following areas:

    • Excellent customer service experience is essential!
    • Insurance verification experience is beneficial
    Audiologist Required to Join Winning Team

    Arnold Hearing Centres is in search of a dispensing audiologist to join our amazing team. It’s an opportunity to be part of a nationally respected team of passionate people who have built a stellar reputation as the most caring, trustworthy, and experienced hearing care experts in Ontario.

    We’re now seeking someone that wants to join our work family, show us the commitment that we’ll show them and be part of shaping our future, as one of our audiologists.

    To join our team, we care much more about you, your personality, and your career ambitions. From our experience, a great audiologist cares more about people than anything else, they feel a duty to help others, and they’re often willing to go far beyond normal expectations to delight their patients.

    If this is how your co-workers and friends would describe you, we’d like to meet you:

    • Positive attitude, always a pleasure to be around, great sense of humor
    • Friendly, warm, a people person – and comes across the very first time you meet someone, even on the telephone
    • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile
    • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments
    • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
    • Owns it: accepts responsibility, credits others for successes and accepts responsibility for failures. Always finds a constructive way to solve a problem
    • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve
    • Reliable, dependable, doesn’t just arrive on time: often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done

    These statements also describe the people you’ll be working with in our office. It’s the kind of culture we’ve developed, and we’re absolutely committed to maintaining that culture. The person we hire has to be a great fit, and we’re prepared to wait until the perfect match comes along.

    This isn’t just a job: it’s a commitment to a team, serving a real purpose, helping people stay connected with their loved ones and enjoy life.

    If that appeals to you, and the above description made you say “Hey! That’s me!”, then we’d love to talk. We want to see your resume, so send that along! We are so excited to find the right fit for this position!

    Job Type: Full-time, 8-5, M-F, Competitive base salary (depending on experience) plus Commissions/Bonuses, Benefits including 401k available, paid holidays off, PTO included

    Experience required in the following areas:

    • Diagnostic testing
    • Multi-manufacturer hearing aid experience – fitting, programming, Lyric experience a plus
    • Cerumen management
    • Excellent customer service experience is essential!