Medical degrees build expertise, but it’s empathy and genuine human connection that create true healing. When you walk into a clinic, you want more than a diagnosis: You want to feel seen, heard, and cared for. That’s why your choice of healthcare provider matters so much. 

We recently reached out to you, our valued patients, with a simple but powerful question: “Who finally figured out what was wrong?”  

The responses we received were nothing short of inspiring. Excellent healthcare is anchored right here in our community, delivered by professionals who treat you like family.  

What Sets a Patient-Nominated Healthcare Professional Apart? 

Time & Active Listening 

You know how rushed modern healthcare can feel. When a trusted local physician takes the time to listen, to ask questions, and to truly hear your concerns, you benefit from a sense of comfort and confidence in your care.  

Compassionate care isn’t just about medical knowledge; it’s about making you feel valued and understood. 

Attention to Detail & Comprehensive Care 

You deserve care that looks beyond symptoms and considers your whole well-being.  

Patient-nominated providers in our community are celebrated for their ability to see the bigger picture: your health history, your lifestyle, and your goals. This attention to detail means you can rest assured that your health is being managed with thoroughness and dedication. 

The Comfort of Familiarity & Accessibility 

You thrive when you receive care close to home, in an environment where you feel safe and respected. Accessible, local healthcare leads to better long-term wellness because you are more likely to follow up, ask questions, and engage in your own health journey.  

You can count on your community providers to be there when you need them most. 

Spotlighting Our Community’s Healthcare Heroes 

The Power of Active Listening & Ultimate Patience 

Dr. Martin Kane (New Vision Greenbrook) 

When you visit Dr. Kane, you know your concerns are heard, and he makes sure you never feel dismissed. 

Patients praise him for how he “takes time to listen and explain your lab results and makes suggestions accordingly. You never feel rushed or ignored.”  

Dr. Gillian Hewson (Block Line Medical) 

With Dr. Hewson, you experience both expertise and empathy. Her reputation as a foundational pillar of local care is well earned. 

She’s recognized by the community as a deeply “kind, compassionate, and knowledgeable doctor.”  

Dr. Auvair Tak (Westside Family Health Centre, Waterloo) 

Feeling truly understood is rare, but with Dr. Tak, you experience it firsthand. Patients celebrate him as “very compassionate,” and comment that he “hears you.” Your voice matters in his exam room. 

Going Above and Beyond with Whole-Person Care 

Dr. Vasanti Shende (Delhi St., Guelph) 

With Dr. Shende, your health is never just a checklist. You deserve long-term dedication to your well-being. Dr. Shende is nominated as “an amazing professional who seems to genuinely care about the whole person.”  

A long-time patient noted, “She is very focused and does not waste time... It is such a different experience from most of our healthcare professionals.”  

Dr. Alejandra Marin (East Wellington Health Team, Rockwood Clinic) 

Modern accessibility in healthcare means you have options.  

Dr. Marin is appreciated for always being “available to reply to messages or provide an interview, face to face or by Zoom. She is caring and very attentive to my health problems.”  

Friendly, Detail-Oriented Excellence 

Dr. Emily Wynveen (Colborne St. N., Simcoe) 

When you want answers, Dr. Wynveen’s attention to detail brings relief. You can trust that your concerns will be addressed thoroughly with her. 

She is commended as someone who pays attention to detail and “gets right to the heart of the matter!!!”  

Dr. Zorzotto (New Vision Family Care Greenbrook, Kitchener) 

Your comfort is the priority with Dr. Zorzotto!  

She’s highlighted as “extremely friendly and professional” because “she truly cares about her patients.”  

A Culture of Care Closer to Home 

Sara Wilkinson (Arnold Hearing Guelph) 

You benefit from specialist care that is both elite and deeply personal.  

Our very own Sara Wilkinson was nominated for being “the best, friendliest, caring and loves our dog when he visits the office, besides making sure everything is perfect with my hearing [aids]. What more could a patient (client) ask for?”  

The Entire Waterloo Staff (Arnold Hearing Northfield and Weber Street) 

Imagine our surprise when we found that our entire Waterloo clinic staff was nominated! 

A patient proudly nominated the whole office, sharing that “all the staff at the Waterloo location are kind and caring. Not just one, but all of them!”  

At our Waterloo location (and all our locations!), you are welcomed by a team that prioritizes kindness at every visit. 

Healthcare Is a Team Effort 

At its core, true healthcare is never a solitary endeavour; it is a shared, community-wide team effort. Truly supporting a patient's quality of life takes a dedicated village of general practitioners, specialized clinics, and compassionate office staff all working in harmony.  

Here at Arnold Hearing, we know that hearing health is intimately connected to overall physical and emotional well-being, and we can’t do our job effectively without the incredible network of local doctors who keep our patients healthy and thriving.

We want to extend our deepest gratitude to every single physician, nurse, and specialist nominated by our patients. Thank you for your tireless dedication, your unwavering empathy, and for making our community a place where people don't just receive medical treatment, but truly feel looked after.