Treatment Plans

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The Pursuit of Excellence in Hearing Care for Over 70 Years

A common misconception many people make, when considering treatment for hearing loss, is that hearing aids are the only solution to their hearing challenges. In reality, in the full hearing care puzzle, hearing devices are actually just one piece which needs putting into place.

Working with the right hearing care professional is always the critical element, and most important part, of top-level hearing care.

At Arnold Hearing Centres, we believe the needs of each patient is completely unique, and make it our priority to establish a trusting partnership through full transparency.  We apply only the highest industry standards and audiological expertise to achieve better hearing.

With transparency and trust at the forefront of any relationship with our patients, we present full details of our Treatment Plans below.

Premier Plus

Regular Price: $8,955
Arnold Family Price: $5,550
Savings of up to $3,405

Choosing to improve your hearing is an important decision and investing in the best available service and technology allows you complete peace of mind knowing that your ongoing hearing health is cared for by the most trusted hearing experts in Ontario. If you have an active lifestyle and are looking for the best in long-term value, then Premier Plus delivers you everything you need to start enjoying better hearing today and long into your future.

INCLUDES:

  • Best-in-class hearing devices from top manufacturer
  • Rechargeable option at no added expense
  • 5-Year comprehensive treatment plan through Arnold Hearing Centres’ unique journey to better hearing
  • 5 years of inclusive batteries or a hearing device charger included
  • 4-Year full-service repair warranty
  • 2-Year replacement warranty for loss or damage ($300 deductible)
  • 17-point fitting process to achieve the best possible performance
  • $1000 contribution towards purchase of upgraded technology within 60 months
  • Cerumen / earwax management (two per year)
  • Routine cleaning and listening checks
  • RIC or BTE earmolds
  • No charge impression fees (if applicable)

$2,788/one hearing aid

Performance

Regular Price: $7,525
Arnold Family Price: $5,315
Savings of up to $2,210

The Performance treatment plan offers superior hearing healthcare, including high quality technology and first-rate service with a handful of premium features removed. If you live an active lifestyle, want to better engage with the world around you and want to benefit from 3 years of comprehensive support, then this is the treatment plan for you.

INCLUDES:

  • High-quality devices from top manufacturer
  • Rechargeable option at no added expense
  • 3-Year comprehensive treatment plan through Arnold Hearing Centres’ unique journey to better hearing
  • 3 years of inclusive batteries or a hearing device charger included
  • 3-Year full-service repair warranty
  • 2-Year replacement warranty for loss or damage ($300 deductible)
  • 17-point fitting process to achieve the best possible performance
  • $500.00 contribution towards purchase of upgraded technology within 48 months
  • Routine cleaning and listening checks
  • RIC or BTE earmolds
  • Impression fees extra

$2,670/one hearing aid

Balanced

Regular Price: $6,255
Arnold Family Price: $4,865
Savings of up to $1,390

If you’re looking for a complete package that contains enhanced level technology and advanced service at an affordable price, then the Balanced package delivers an entry into the very latest technology with just a handful of premium features removed. This is complete peace of mind for a price conscious active user.

INCLUDES:

  • Balanced devices from top manufacturer
  • Rechargeable option at no added expense
  • 2-Year comprehensive treatment plan through Arnold Hearing Centres’ unique journey to better hearing
  • 2 years of inclusive batteries or a hearing device charger included
  • 3-Year full-service repair warranty
  • 2-Year replacement warranty for loss or damage ($300 deductible)
  • 17-point fitting process to achieve the best possible performance
  • Routine cleaning and listening checks
  • Custom RIC or BTE earmolds (add $300)
  • Impression fees extra

$2,445/one hearing aid

Essential

Arnold Family Price: $3,985

The ideal first step into better hearing for those that want to work with a leading team of hearing experts to achieve better hearing while on a budget. The Essential package offers you a great hearing aid and one-years of comprehensive support to get your journey to better hearing started the right way.

INCLUDES:

  • Entry-level devices from top manufacturer
  • Rechargeable option at no added expense
  • 1-Year comprehensive treatment plan through Arnold Hearing Centres’ unique journey to better hearing
  • 1-Year of inclusive batteries or a hearing device charger included
  • 2-Year full-service repair warranty
  • 2-Year replacement warranty for loss or damage ($300 deductible)
  • 17-point fitting process to achieve the best possible performance
  • Routine cleaning and listening checks
  • Custom molds (add $300)
  • Impression fees extra

$2,005/one hearing aid

The Unique ‘Arnold Hearing Centres’ 17-Point Fitting Process

1. Style Recommendation

Based on your level of hearing and preference, we go over the various options in hearing devices and work with you to choose the best style.

2. Personalized Hearing Treatment Plan

There are many treatment plans available based on your level of hearing, lifestyle needs and preference. Our experts will take the time to explain each of these to help you make the right choice.

3. Initial Fitting and Orientation Appointment

This appointment is the beginning of your hearing journey and is where we start the process of guiding you along the way.

4. Real-Ear Hearing Instrument Verification

Using specialized equipment, we will assess the performance of your hearing devices to make sure they’re performing at peak level.

5. Initial Tinnitus Counselling (If Applicable)

If tinnitus has been noted as a concern you may have, we will discuss and implement the tinnitus management feature in your hearing devices and explain how to use it.

6. Feedback Management

During your fitting appointment we will run a test that will help reduce any feedback your hearing devices may have.

7. Own Voice Assessment

Sometimes when wearing hearing devices, your voice may sound different. We can work to make adjustments to help it sound more natural.

8. Insertion and Battery/Charger Instruction

Whether you have rechargeable hearing aids, or replaceable batteries, during the fitting appointment our expert will explain and show you how to operate and power your hearing aids.

9. Realistic Expectations Counselling

Throughout your better hearing journey, we will be open and honest with you about what to expect with your hearing devices.

10. Walkthrough of Hearing Instrument Cleaning and Maintenance

We will show you all the tips and tricks on how to clean your hearing devices, as well as preventative maintenance instructions to keep them working their best.

11. Communication Strategies Counselling

Conversation is not a one-way street and takes team work to be successful. We will give you tips and advice on how to communicate, as well as what to tell others when communicating with you.

12. Real World Adjustments Appointment

After the initial appointment, we will schedule an appointment about two weeks later. This allows us to fine tune your hearing devices based on real world feedback.

13. Personalized Programming for Your Lifestyle

Having trouble hearing at a specific restaurant, or maybe while out at the theatre? We will create personalized hearing programs in your hearing devices to help adapt to those specific situations.

14. Bluetooth Device Set-Up and Counselling

Once you’re comfortable with the use and operation of your new hearing devices, we will set-up and explain how to use your hearing aids with your smart phone or other Bluetooth enabled devices.

15. Instruction and Demonstration of Your Hearing Instrument Accessories

At the follow-up we will provide you a full demonstration and instruction of your hearing device accessories. This includes a walkthrough of their features, how they interact with your hearing devices, and their benefits.

16. Continued Care and Support with In-Office or Remote Consultations

After your initial visit, we will schedule you for a cleaning and performance check of your hearing aids every three months. However, we are here for you if you need an adjustment or repair of your hearing aids. If you’re unable to visit us, we can create a remote appointment instead. Contact us and we’ll be happy to help.

17. Maintenance Plan Determination

At the end of your comprehensive treatment plan, we will discuss the next steps in your hearing journey as we continue together.

Didn’t Purchase Your Device From Us?

You can still utilize our “Adoption Plan” to receive your ongoing care and support

We’ve made it possible for people like you who have bought their hearing devices elsewhere but who want and need access to the advanced hearing care, technical support, and professional expertise of a doctor of audiology to get exactly what they need.

A major benefit that comes along with our Adoption Plan is the priority treatment you’re given by our team of hearing experts, meaning you will receive ongoing care, treatment, and support by a local provider in order to ensure that your hearing devices deliver their best performance day in, day out.

FIND OUT MORE ABOUT OUR ADOPTION PLAN

A young man having his hearing aid fitted at Arnold Hearing Centres
A senior gentleman having his hearing aid fitted at Arnold Hearing Centres

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With so many myths and misconceptions, it can be confusing to know what to do, who to trust, or how to take the first step toward better hearing.

That’s why our expert team is on hand to help

Simply complete the form and one of our highly trusted hearing professionals will call you for a friendly no-obligation conversation to answer any questions that you may have.

Remember, there’s no such thing as a silly question!

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Patient Stories

Larry Martin - Arnold Hearing Centres success story

All of the audiologists I've had at Arnold have been really good at customer service. It may be in part because there has been so much improvement in technology, but my most recent audiologist was simply extraordinary

- Larry Martin

Donna U, - Arnold Hearing Centres success story

The professional staff are there for you and are willing to answer any questions and to work with you to make the most of your ability.

- Donna U.

Natalie Carruthers - Arnold Hearing Centres success story

Arnold will take care of you the moment you step through the doors. They're knowledgeable and patient – you will become one of the family.

- Natalie Carruthers

 Shelly Resendes - Arnold Hearing Centres success story

Finally feels like I have my life back

- Shelly Resendes

Frank Fazekas - Arnold Hearing Centres success story

Go get it checked out. I did.

- Frank Fazekas

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Guelph

226-917-2838

Kitchener (Frederick St.)

226-779-0863

Kitchener (Greenbrook Dr.)

226-640-3295

Simcoe

877-929-9379

Waterloo

226-894-1644

Patient Care Coordinator Required to Join Winning Team

Arnold Hearing Centres is in search of a Patient Care Coordinator to join our amazing team. It’s an opportunity to be part of a nationally respected team of passionate people who have built a stellar reputation as the most caring, trustworthy, and experienced hearing care experts in Ontario.

We’re now seeking someone that wants to join our work family, show us the commitment that we’ll show them and be part of shaping our future, as one of our patient care coordinators.

To join our team, we care much more about you, your personality, and your career ambitions. From our experience, a great patient care coordinator cares more about people than anything else, they feel a duty to help others, and they’re often willing to go far beyond normal expectations to delight their patients.

If this is how your co-workers and friends would describe you, we’d like to meet you:

  • Positive attitude, always a pleasure to be around, great sense of humor
  • Friendly, warm, a people person – and comes across the very first time you meet someone, even on the telephone
  • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile
  • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments
  • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
  • Owns it: accepts responsibility, credits others for successes and accepts responsibility for failures. Always finds a constructive way to solve a problem
  • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve
  • Reliable, dependable, doesn’t just arrive on time: often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done

These statements also describe the people you’ll be working with in our office. It’s the kind of culture we’ve developed, and we’re absolutely committed to maintaining that culture. The person we hire has to be a great fit, and we’re prepared to wait until the perfect match comes along.

This isn’t just a job: it’s a commitment to a team, serving a real purpose, helping people stay connected with their loved ones and enjoy life.

If that appeals to you, and the above description made you say “Hey! That’s me!”, then we’d love to talk. We want to see your resume, so send that along! We are so excited to find the right fit for this position!
Job Type: Full-time, 8-5, M-F, Competitive base salary (depending on experience) plus Commissions/Bonuses, Benefits including 401k available, paid holidays off, PTO included

Experience required in the following areas:

  • Excellent customer service experience is essential!
  • Insurance verification experience is beneficial
Audiologist Required to Join Winning Team

Arnold Hearing Centres is in search of a dispensing audiologist to join our amazing team. It’s an opportunity to be part of a nationally respected team of passionate people who have built a stellar reputation as the most caring, trustworthy, and experienced hearing care experts in Ontario.

We’re now seeking someone that wants to join our work family, show us the commitment that we’ll show them and be part of shaping our future, as one of our audiologists.

To join our team, we care much more about you, your personality, and your career ambitions. From our experience, a great audiologist cares more about people than anything else, they feel a duty to help others, and they’re often willing to go far beyond normal expectations to delight their patients.

If this is how your co-workers and friends would describe you, we’d like to meet you:

  • Positive attitude, always a pleasure to be around, great sense of humor
  • Friendly, warm, a people person – and comes across the very first time you meet someone, even on the telephone
  • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile
  • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments
  • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
  • Owns it: accepts responsibility, credits others for successes and accepts responsibility for failures. Always finds a constructive way to solve a problem
  • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve
  • Reliable, dependable, doesn’t just arrive on time: often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done

These statements also describe the people you’ll be working with in our office. It’s the kind of culture we’ve developed, and we’re absolutely committed to maintaining that culture. The person we hire has to be a great fit, and we’re prepared to wait until the perfect match comes along.

This isn’t just a job: it’s a commitment to a team, serving a real purpose, helping people stay connected with their loved ones and enjoy life.

If that appeals to you, and the above description made you say “Hey! That’s me!”, then we’d love to talk. We want to see your resume, so send that along! We are so excited to find the right fit for this position!

Job Type: Full-time, 8-5, M-F, Competitive base salary (depending on experience) plus Commissions/Bonuses, Benefits including 401k available, paid holidays off, PTO included

Experience required in the following areas:

  • Diagnostic testing
  • Multi-manufacturer hearing aid experience – fitting, programming, Lyric experience a plus
  • Cerumen management
  • Excellent customer service experience is essential!