Unleash Your Brilliance: Grow, learn, and lead with our premier team as our next Hearing Instrument Specialist or Dispenser!

Join the Adventure at Arnold Hearing Centres!

Venturing into our sleek and stylish Waterloo location is just the beginning. Here, you're not just joining a team; you're becoming part of an enthusiastic family that values deep connections and shares a vibrant community spirit. At Arnold Hearing Centres, you're treated to an array of exciting perks: enticing incentive packages, clear career growth avenues, fabulous annual retreats for you and your loved ones, and extensive health and dental coverage—to name just a few.

But here's the game-changer: you'll be at the forefront of an ambitious journey, pioneering change in the industry and playing a pivotal role in transforming the lives of countless individuals through better hearing.

This role isn’t just about career advancement; it’s your chance to leave a lasting impact in your community.

Are You Ready to Rise to the Occasion? Discover What's in Store for You!

Ideal for recent graduates or individuals transitioning from high-pressure roles, this position offers a unique opportunity. As a Support Clinician, you'll be key in enhancing patient experiences through community outreach, cerumen management, ear impressions, hearing screenings, and assessments. You'll also conduct home visits, maintain hearing aids, and manage supplies, ensuring the highest service standards. This role focuses on a team-oriented approach to hearing healthcare, prioritizing the group's success over individual achievements. It's an opportunity to significantly impact our community's well-being in a supportive, team-based environment.

Who You'll Join in Making a Difference

Join the team at Arnold Hearing Centres and work with some of the finest hearing professionals in Ontario. As a family-owned, award-winning clinic since 1950, we've dedicated ourselves to enriching the lives of thousands by bringing the beautiful sounds of life closer to them. Our independence fuels our passion for advancing hearing health.

We're proudly spread across Southwestern Ontario, with our seven bustling clinics located in Elmira, Guelph, Kitchener, New Hamburg, Simcoe, and Waterloo. At Arnold Hearing Centres, the journey is as exciting as the destination! We strike the perfect balance between fun and professionalism, creating a supportive environment where everyone is valued and encouraged to thrive.

To learn more about us, visit our careers page: https://arnoldhearing.ca/careers/

Your Must-Haves

• Hearing Instrument Specialist Diploma from an AHIP approved institution in Canada
• Certified as a Hearing Instrument Specialist, Hearing Instrument Dispenser, or a recent graduate from a Hearing Instrument Specialist program.
• Must be a member in good standing with AHIP or eligible for registration.
• Registration as an Authorizer with ADP is preferred but not required.
• Cerumen Management Certification, or actively working towards obtaining this certification.
• Must have access to a vehicle, or own one, for outreach and remote appointments.

Skills That Make You Shine

• Audiology enthusiast: Dive into hearing assessments and explore treatments with eagerness.
• Hearing aid aficionado: Get hands-on with fitting techniques and the latest tech marvels.
• Communication wizard: Forge unforgettable connections with patients through your warmth and empathy.
• Organizational talent: Keep the clinic’s heartbeat steady with your knack for managing records and operations.
• Learning adventurer: Embark on a journey of discovery in audiology and technology, always hungry for new knowledge.
• Creative problem-solver: Approach challenges with a can-do attitude, ready to innovate and find solutions.
• Growth seeker: Thrive on absorbing new industry practices and enhancing your professional toolkit.
• Cerumen management knowledge: Tackle the basics of earwax care with enthusiasm, ready to learn and apply.
• Tech-curious novice: Keen to get acquainted with Clinic Management Software, Microsoft Office, NOAH, and hearing aid manufacturers' fitting software, displaying an eagerness to expand your digital knowledge.

Why You'll Love Being Part of Our Dynamic Team!

• Competitive Compensation: Enjoy a starting salary of $45,000-$60,000, depending on your skills and experience, plus quarterly incentives and annual cost of living pay increases, offering regular opportunities for financial growth.
• State-of-the-Art Workspace: Thrive in our modern Waterloo facility, conveniently located, and fitted with the latest in technology and comfort.
• Clear Path for Growth: Discover a well-defined career path at Arnold Hearing Centres, filled with frequent opportunities for raises and promotions.
• Membership Fees Covered: We take care of your annual AHIP membership dues.
• Professional Development Supported: Benefit from paid registration and time off to attend the annual AHIP conference, fostering your growth.
• Family-Inclusive Retreats: Enjoy memorable team retreats with your family, designed for relaxation and fun, all work-free.
• Community Engagement: Make a difference through participation in various charitable events.
• Extra Holiday Break: Enjoy additional days off during the festive season, extending your rest and rejuvenation time.
• Flexible Time Off: Beyond paid vacation, utilize 4 flex days for any personal needs, from sick days to appointments.
• Comprehensive Benefits: Secure extensive health and dental insurance, prioritizing your well-being.
• Collaborative Team Environment: Join a team celebrated for its supportive and collaborative spirit, setting the standard in the hearing industry. 

Excited About the Opportunity? We’re Excited to Meet You!

At Arnold Hearing Centres, we're all about enriching lives through better hearing, and we're excited about adding a passionate trailblazer, like you, to our team.

Ready to make a real difference? Apply now or email your cover letter and resume to [email protected] and let's change lives together. 

Thanks in advance for considering us. Your interest truly means a lot.

Welcome to the next exciting phase of your career!

Elmira

Guelph

Kitchener
(Frederick St.)

Kitchener
(Greenbrook Dr.)

New Hamburg

Simcoe

Waterloo

Join Our Innovative Team as the Next Iconic Part-Time Patient Care Coordinator!

Do you have a deep passion for positively impacting the world of hearing care? Welcome to Arnold Hearing Centres, a place where your professional journey goes beyond the average. Here, you become part of a close, vibrant team dedicated to mutual support and a sense of belonging, creating a family-like atmosphere. You will enjoy competitive pay, clear pathways for career advancement, annual retreats with the team, extensive health and dental coverage, among other benefits.

What sets us apart is our relentless commitment to leading the hearing care industry with innovation and significantly improving our patients' quality of life through better hearing. In the role of Patient Care Coordinator, you will be pivotal in our mission, gaining opportunities for personal and professional growth and making a meaningful difference in the lives of our patients.

With our respected Patient Care Coordinator from the Kitchener office retiring after a commendable career, we are on the lookout for an ambitious, inspired candidate to continue this valuable legacy. If you're ready to join a team dedicated to a noble cause, making strides in hearing health, and are committed to excellence in hearing healthcare, Arnold Hearing Centres is looking for you.

Discover Our Story

Welcome to Arnold Hearing Centres, an esteemed and multi-award-winning hearing clinic with a proud history as an independent, family-run enterprise since 1950. We operate seven comprehensive clinics across Ontario, with locations in Elmira, Guelph, Kitchener, New Hamburg, Simcoe, and Waterloo, enabling us to assist a wide array of communities.

Our purpose at Arnold Hearing Centres is unequivocal – we aim to offer our patients unparalleled comprehensive hearing health care. We are committed to enhancing our patients' satisfaction and joy on their path to improved hearing. Exceptional customer service stands as the foundation of our dedication, with a promise to always go the extra mile to surpass their expectations. We invite you to join our mission to achieve the pinnacle of hearing care excellence!

For more information about us, please visit our careers page: https://arnoldhearing.ca/careers/

Your Story

This part-time position operates from Wednesday to Friday, 8 am to 4 pm. As the first point of contact for our patients, it's crucial that you have a welcoming and confident presence. We are searching for someone who is not just polite and understanding but also excels in communication. Your role will involve greeting each visitor with a warm smile and being the cheerful voice on the phone, requiring strong organizational skills and the capability to manage several tasks simultaneously. Our team boasts a supportive and dynamic atmosphere, and we're keen to bring on board someone who will flourish in this kind of environment.

Your Power Skill Set

• Required: High School Diploma. Preference will be given to those with a degree or diploma in a related field.
• Beneficial: Prior experience in customer service.
• Desired Skills: Organization, detail-orientation, and capacity to handle multiple tasks in a fast-paced setting.
• Communication Skills: Must possess strong written and oral communication abilities.
• Problem-Solving: Proficiency in problem-solving is essential.
• Experience: Familiarity with Microsoft Office software.
• Assets: Experience in electronic office management systems.
• Preferred: Knowledge of point-of-sale systems and financial tracking.

Your Role in Our Adventure

• Customer Service – As the initial point of contact you will be the first to develop relationships with our patients and you will help them to see the value of our team by providing them with the most professional assistance. You will be responsible for scheduling and confirming appointments by phone and email, greeting clients as they come into the office, answering client questions, and directing them to the appropriate person to solve any problems.
• Appointments – Using our office management software you will manage all appointments and ensure that the hearing practitioners’ schedules are organized appropriately. You will be able to manage adjustments to schedules when changes must be made. You will be responsible for following up with any social media leads as well as regular follow-ups and booking of new appointments.
• Clinic Cleanliness – You will be responsible for making sure that the main reception and waiting area is always kept tidy and you will sanitize all high-touch surfaces and seating regularly.
• Clinic Supplies – You will oversee the monitoring and management of essential office and clinic supplies, placing orders as needed.
• Administrative Support – You will help the hearing practitioners by creating client files, organizing files for appointments as well as assisting with shipping and receiving as necessary.
• Accounting and Financial Duties – You will manage the processing of all sales, entering them into the office management system, and track the balances of all aged receivables and third-party insurance payments. Your responsibilities will also include handling daily banking duties with point-of-sale machines, regular reporting for bank deposits as needed, and overseeing submissions and tracking of third-party insurance claims.

How We Say Thanks

• Attractive Compensation Package: We provide an initial pro-rated salary of $40,000, complemented by a quarterly incentive program and opportunities for salary increases.
• Career Growth Opportunities: Experience clear and well-defined career progression within Arnold Hearing Centres, with possibilities for salary increases and promotions.
• Annual Team Getaways: Indulge in yearly retreats designed for relaxation and fun, where work-related obligations are non-existent. Past trips have included destinations like Blue Mountain and Niagara Falls.
• Community Engagement: Participate in charitable events and have the opportunity to give back to the community.
• Extra Holiday Time Off: Enjoy additional, free time off granted between Christmas and New Year's Day.
• Health and Dental Benefits: Receive comprehensive health and dental benefits for enhanced well-being.
• Flexible Time Off: In addition to your paid vacation time, you'll get the benefit of 4 days of flex time to use for sick days, appointments, or other personal needs.
• Dynamic Team Environment: Work with what we believe is one of the best teams in the hearing industry, fostering a supportive and collaborative work environment.

Could you be the Patient Care Coordinator we're looking for?

Are you up for an engaging and rewarding journey with Arnold Hearing Centres? We are on the lookout for a Patient Care Coordinator who is as enthusiastic about caring for patients as we are. This opportunity is more than just a job – it's your pathway to personal and professional development as a key member of our vibrant team. We're eagerly anticipating the addition of a new standout to our squad. Feeling excited? We feel the same!

Don't hesitate—apply today, or send your cover letter and resume to [email protected],  and let's discover the incredible possibilities that await together. 

Dedicated to Better Hearing: Your Opportunity as a Lead Audiologist or Hearing Instrument Specialist

Experience Professional Growth and Success at Arnold Hearing Centres

At Arnold Hearing Centres, stepping into our brand-new office means more than just accessing state-of-the-art equipment; it signifies becoming part of a close-knit and enthusiastic team that cherishes strong values, creating a bond reminiscent of family. As part of the Arnold team, you benefit from such perks as attractive compensation packages, clear and well-defined career progression paths, annual team getaways for you and your family, and comprehensive health and dental benefits, plus much more.

But most importantly, you'll be part of a team that is going places, committed to driving industry change, and you will be key to helping hundreds of people achieve better hearing.

The position offers not just professional growth but an opportunity to make a substantial difference in the lives of others.

Ready for Your Next Challenge? Here’s What Awaits!

This senior-level position in audiology and hearing healthcare offers the exciting opportunity to oversee clinical operations at the Elmira location. The Lead Clinician will ensure top-notch patient care, provide expert treatments, collaborate on innovative protocol development, and work together with other Lead Clinicians. Plus, mentoring bright students and interns, and staying on the cutting edge of audiology advancements through continuous professional development, adds to the dynamic and rewarding nature of this vital role.

Who You'll Join in Making a Difference

Come work alongside some of Ontario's top hearing professionals at Arnold Hearing Centres. We're an award-winning, family-owned clinic that's been helping thousands of families hear all the many sounds of life since 1950. We're fiercely independent and passionate about improving hearing.

You'll find us across Southwestern Ontario, with five clinics already running full steam in Guelph, Kitchener, Waterloo, and Simcoe. But the excitement doesn't stop there! We're about to make some noise with the opening of our cutting-edge clinic in the up-and-coming town of Elmira. Can't wait to show you what we've got in store!

To learn more about us, visit our careers page: https://arnoldhearing.ca/careers/

Your Must-Haves

• Audiology or Hearing Instrument Specialist Diploma from an AHIP or CASLPO approved institution in Canada
• Member in good standing with AHIP or CASLPO
• Registered Authorizer with ADP
• Cerumen Management Certification
• Access to a vehicle, or having your own, for outreach and remote appointments.

Skills That Make You Shine

• Demonstrate audiology expertise, including hearing assessment techniques, diagnoses, and treatments.
• Showcase deep knowledge in fitting and programming various hearing aid models and technologies.
• Exhibit proficiency in cerumen management and understanding when further medical consultation is needed.
• Proven strong communication and patient relationship-building skills in managing hearing loss.
• Employ organizational skills in managing patient records, inventory, and clinic operations.
• Display commitment to continuous learning, staying updated on audiology and hearing aid technology advancements.
• Demonstrate problem-solving abilities in tackling complex patient cases and providing solutions.
• Show dedication to professional growth and knowledge of industry best practices.
• Handle third-party dealings with ADP, VAC, WSIB, and ODSP for hearing aid reimbursement processes.
• Display knowledge of software systems like Clinic Management Software, Microsoft Office, NOAH, and hearing aid manufacturer's fitting software.

Opportunities for Impact

• Clinical Expertise: Lead in performing comprehensive hearing assessments, diagnosing disorders, fitting hearing aids, managing cerumen, and keeping updated with the latest in audiology.
• Quality Assurance: Ensure compliance with our quality standards and industry regulations, monitor patient satisfaction, and implement improvements as needed.
• Collaboration & Communication: Liaise with other healthcare professionals for comprehensive patient care, and educate and support patients and their families throughout treatment.
• Administrative Tasks: Accurately maintain patient health records, document assessments, treatment plans, progress notes, and relevant communications.
• Professional Development: Stay current with audiology advancements through continued learning activities like conferences and workshops.
• Staff Training & Development: Support new team members' integration into the clinic and assist with their professional development.
• Marketing & Community Outreach: Collaborate with the leadership team to enhance the promotion of the clinic's services, raise awareness within the community, and engage in both outreach events and remote appointments.

Why You'll Really Want to Work Here

• Rewarding compensation: Your compensation package at our organization will be highly competitive, starting with a salary ranging from $55,000 to $100,000, determined by your education and experience. In addition to this, you will be part of our commission program, qualify for quarterly incentives, and enjoy opportunities for regular salary growth.
• Premium workspace: Enjoy our brand-new Elmira location, strategically located in a bustling plaza next to Starbucks, featuring modern equipment, computers, and furniture.
• Career advancement: You will find a well-defined and organized career path at Arnold Hearing Centres, coupled with frequent opportunities for salary increases and promotions.
• Paid membership dues: Benefit from paid annual membership dues for AHIP/CASLPO.
• Professional development: You will be given paid registration along with time off to participate in your annual AHIP/CAA conference.
• Family-friendly retreats: Experience our annual team getaways with your family to destinations designed for relaxation and enjoyment, without any work-related duties.
• Community participation: Engage in various charitable events to contribute back to the community.
• Extended holiday break: Enjoy additional, complimentary time off between Christmas and New Year's Day.
• Flexible leave: Along with paid vacation, benefit from 4 flex days to be used for sick days, appointments, or other personal matters.
• Health coverage: Comprehensive health and dental benefits for optimal well-being.
• Great team: Join our team of esteemed clinicians, renowned for fostering a supportive and collaborative work environment in the hearing industry.

Excited About the Opportunity? We’re Excited to Meet You!

At Arnold Hearing Centres, we're all about enriching lives through better hearing, and we're excited about adding a passionate trailblazer, like you, to our team.

Ready to make a real difference? Apply now or email your cover letter and resume to [email protected] and let's change lives together.

Thanks in advance for considering us. Your interest truly means a lot.

Welcome to the next exciting phase of your career!

As a local, family-owned business, your vote means a lot to us.

Thank you!

Cast your vote until September 19th 2022

Guelph

226-917-2838

Kitchener (Frederick St.)

226-779-0863

Kitchener (Greenbrook Dr.)

226-640-3295

New Hamburg

226-499-7277

Simcoe

877-929-9379

Waterloo

226-894-1644

Arnold Hearing Centres is in search of a Patient Care Coordinator to join our amazing team. It’s an opportunity to be part of a nationally respected team of passionate people who have built a stellar reputation as the most caring, trustworthy, and experienced hearing care experts in Ontario.

We’re now seeking someone that wants to join our work family, show us the commitment that we’ll show them and be part of shaping our future, as one of our patient care coordinators.

To join our team, we care much more about you, your personality, and your career ambitions. From our experience, a great patient care coordinator cares more about people than anything else, they feel a duty to help others, and they’re often willing to go far beyond normal expectations to delight their patients.

If this is how your co-workers and friends would describe you, we’d like to meet you:

• Positive attitude, always a pleasure to be around, great sense of humor
• Friendly, warm, a people person – and comes across the very first time you meet someone, even on the telephone
• Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile
• Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments
• Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
• Owns it: accepts responsibility, credits others for successes and accepts responsibility for failures. Always finds a constructive way to solve a problem
• Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve
• Reliable, dependable, doesn’t just arrive on time: often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done

These statements also describe the people you’ll be working with in our office. It’s the kind of culture we’ve developed, and we’re absolutely committed to maintaining that culture. The person we hire has to be a great fit, and we’re prepared to wait until the perfect match comes along.

This isn’t just a job: it’s a commitment to a team, serving a real purpose, helping people stay connected with their loved ones and enjoy life.

If that appeals to you, and the above description made you say “Hey! That’s me!”, then we’d love to talk. We want to see your resume, so send that along! We are so excited to find the right fit for this position!
Job Type: Full-time, 8-5, M-F, Competitive base salary (depending on experience) plus Commissions/Bonuses, Benefits including 401k available, paid holidays off, PTO included

Experience required in the following areas:

• Excellent customer service experience is essential!
• Insurance verification experience is beneficial

Arnold Hearing Centres is in search of a dispensing audiologist to join our amazing team. It’s an opportunity to be part of a nationally respected team of passionate people who have built a stellar reputation as the most caring, trustworthy, and experienced hearing care experts in Ontario.

We’re now seeking someone that wants to join our work family, show us the commitment that we’ll show them and be part of shaping our future, as one of our audiologists.

To join our team, we care much more about you, your personality, and your career ambitions. From our experience, a great audiologist cares more about people than anything else, they feel a duty to help others, and they’re often willing to go far beyond normal expectations to delight their patients.

If this is how your co-workers and friends would describe you, we’d like to meet you:

• Positive attitude, always a pleasure to be around, great sense of humor
• Friendly, warm, a people person – and comes across the very first time you meet someone, even on the telephone
• Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile
• Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments
• Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
• Owns it: accepts responsibility, credits others for successes and accepts responsibility for failures. Always finds a constructive way to solve a problem
• Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve
• Reliable, dependable, doesn’t just arrive on time: often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done

These statements also describe the people you’ll be working with in our office. It’s the kind of culture we’ve developed, and we’re absolutely committed to maintaining that culture. The person we hire has to be a great fit, and we’re prepared to wait until the perfect match comes along.

This isn’t just a job: it’s a commitment to a team, serving a real purpose, helping people stay connected with their loved ones and enjoy life.

If that appeals to you, and the above description made you say “Hey! That’s me!”, then we’d love to talk. We want to see your resume, so send that along! We are so excited to find the right fit for this position!

Job Type: Full-time, 8-5, M-F, Competitive base salary (depending on experience) plus Commissions/Bonuses, Benefits including 401k available, paid holidays off, PTO included

Experience required in the following areas:

• Diagnostic testing
• Multi-manufacturer hearing aid experience – fitting, programming, Lyric experience a plus
• Cerumen management
• Excellent customer service experience is essential!